Posts tagged ‘Support System’

Threat to OSS and BSS is free.


Just last week I was meeting with a few friends in the OSS business and we were discussing their ongoing challenges relating to product sales, deployment and ultimately support. We talked about what barriers there were to sales for them, and in passing, one of my friends said, “the biggest hurdle to sales, that we are facing, is open source and free software”.

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Single Common Product and Service Catalogue


Dream or Destiny?

We’ve always been astounded by the rampant proliferation of product and service catalogues within most Communications Service Providers (CSP) and have commented about this before. The speed required to launch services causes most CSPs to make pragmatic decisions to deploy quickly, while paying mostly lip service to product and service catalogues (amongst other things), which are, at best, an afterthought. However, part of the problem lies with OSS and BSS providers who are unwilling or unable to work with a common catalogue.

A joint presentation by tribold, Gartner and The TeleManagement Forum highlights some of the points that can be considered in moving to this business model. While the talking heads style is a bit 1950s and if you can overlook the marketing pitch nature of the presentation there is some helpful information to gleaned from the material. You can access the presentation here.

Web based OSS & BSS


A trend that we have been following for some time seems to be picking up speed in the market. Web based OSS and BSS seem to be gathering real momentum. While some entry level billers and support system back-end applications have had a web presence for some time, it is interesting to note that Alcatel-Lucent is moving into this space rapidly.

It has always been evident that bringing support systems closer to the customer will reduce inefficiencies in the delivery of service. A recent article over at TMC Net provides an analysis of the services and some insight into what it might mean to your business.

Shulist Group Releases Telecom Search Engine



Search Is Out

After months of research (and fiddling about with too much technical stuff) we’ve managed to complete our first public release of a Telecom Industry search engine. The search engine is highly tailored to meet the needs of many of our clients in terms of focusing searches to fall more precisely within the Telecom industry.

Scheduled Updates

For years we’ve struggled with the need to eliminate the dross that typically comes from regular search engines. That was the primary reason we stumbled upon the creation of this customized search. This application is being constantly updated with additional site locations and the tools used to keep the search narrow are being refined. We look forward to continuing our work in this area. We have released it with 70 sites and are planning to bring that total up to 100 within a short period of time—based upon our research we think we there will be about 500 relevant sites.

How To Get There

You can reach the search portal on this site , or by selecting the menu link search the telecom universe at the top of this page and by going to the public portal.

Feedback

However you reach the search portal we’d like your feedback, comments and suggestions. You can contact us directly from here.