Consultants to leaders
Archive for the ‘Communications’ Category.
Serial entrepreneur Terry Matthews was interviewed by SKY news in the UK. Matthews, Welsh by birth and Canadian by choice has some interesting advice in the short clip. He is one of our telecom giants with his creation of a string (more than 200 by his claim) of companies. He was the founder behind such telecom greats such as Mitel and Crosskeys among others.
Continue reading ‘Telecom Tycoon Terry’ »
In a recent interview by Cecilia Kang in the Washington Post, Julius Genachowski, the Chairman of the FCC, made some interesting comments about his (and the FCC’s) role in fostering net neutrality. It makes for an interesting read and cause for some serious thinking.
Continue reading ‘FCC And Net Neutrality’ »
Broadband services in TGWN are a newsworthy thing. In recent months broadband statistics have been much ballyhooed by all. The powder keg was set off by an OECD report claiming that Canada was swimming in the backwater of the broadband world. All amateur statisticians who had any interest in broadband made their opinions known. A good thing to since the OECD seems to have got it wrong.
Continue reading ‘Broadband Bandwagon’ »
Customer service in the telecom industry, in recent years, has fallen to an all time low. With companies providing poor service, some off-shoring all service and a few having no service at all it’s no wonder that the industry is reaching to find ways to draw customers back. We’ve always held that effective OSS and BSS can be customer retainers. Seem other folks think so also.
A site we follow has published an interesting read on the connection between systems and improving customer service. You can check it out at Telesperience. The article clearly covers the territory that relates underlying support systems to the customer experience.
In addition to the areas mentioned in the article there are a few items that need some further consideration.
Teresa Cottam
The three areas we believe that carriers fall short of leveraging their value to customers is;
So what’s your opinion? Is customer service improved by good support systems?
You might recall from prior scribblings here we fiddled about with a new TLD that holds out hope to create a global address book.
Signing up for a .tel domain is rather a no-brainer. A number of providers will happily sell you a unique domain that can be used to display your information. Filling in the data is also straight forward, .tel is both a registry and a micro-domain. All data resides in a single site and your data entry is largely fill in the blank. You can see our .tel domain at Shulist Group .tel site. A cool feature is that the site will allow you to extract a vcard for your address book. You can also control who gets your data.
While all possible steps we’re taken to allow legitimate domain owners to get access to their names (corporations had months to register before the floodgates were opened) it seems that a good number of domain names were scooped up on spec. The problem will be to get a short name so that it is easy to distribute.
So if you want your own .tel domain you should sign up soon. It’s one more way to connect with the world.
An article in the the September issue of Wired got me thinking about free long distance. I recall that in 1980 I attended a telecom course while working for Ma Bell and was challenged with thinking through a scenario about a changed communications world.
Continue reading ‘Free International Calls?’ »
A few friends and I were talking about network monitoring last week. We’d all lived through the pain and anguish of the evolution of the network monitoring process. We had nightmares of routers linking large corporate clients not being visible on monitored circuits and dreading the late night call “my circuit is down!”. From the early days of hand configuring routers, installing monitoring tools that did not interconnect, to cascading network failures. It was so much fun!
Continue reading ‘Network Monitoring—Plug and Pay’ »
In a recent trip to Russia we were amazed by the contradiction of terms in the urban setting. In a country so obsessed by mobile technology it was weird to see ancient drop wires seemily placed anywhere it was easy to do so.
Continue reading ‘Drop In Anytime’ »
In what has to be the least important telecom press release this summer (and what a testament to hope this summer was) is the recent announcement by the CWTA of the love-in by the Canadian telecom suppliers called the Code of Conduct.
Continue reading ‘CWTA Code of Conduct—Ho Hum’ »
SMS has become an unbridled success in the mobile world. After 15 years of SMS service now we generate about 8 billion messages daily.
Continue reading ‘SMS—Outgrown It’s Britches’ »
