Archive for October 2009

Sonata For Touchtone

We suppose that folks with a little too much time on their hands eventually would get to this—as an infinite number of monkeys on an infinite number of typewriters would eventually produce all of Shakespeare.
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Customers Care

Customers care about the service you provide them. In fact they care so much they will often walk to your competitor if you treat them with disdain or neglect.
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Plan, What Plan?

Think | Act

One in a series of Leadership Articles to cause you to think and perhaps to act. Read other articles.

In our last post we talked about the activities that can assist in developing an operational budget plan. Today we look at the types of plans you may be involved with and the reasons why you need to understand this.
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Do You Know Where Your Budget Is?

Think | Act

One in a series of Leadership Articles to cause you to think and perhaps to act. Read other articles.

It’s annual budget time again for those of you who budget on the calendar. A typically painful effort for many people, though usually self inflicted. There are ways to make this difficult but necessary effort at least a bit more palatable. We’ve commented before about budget preparation and this contribution is going to focus on some ways to assist you in structuring your budget preparation.
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Telcordia Gets HOT

Telcordia today announced that it had reached an agreement with Hydro One Telecom (HOT) to provide increased Operational Support Systems for the Canadian Broadband provider.
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Follow That Cab

So a few days ago by mistake I mis-dialed a toll free number. I reached 1-800-987-0768. Nothing there but some guy reading out what at first appears to be random numbers and then it redials a number. I call back again and same thing but new numbers…

We Sherlock for you

Speed dial another time and this time I record the call to get all of the digits. Telephone service is predictable so this mystery should be solved shortly. I record the call three times and here’s what it gets to;

  1. Call number 1: 800-23-711-409-3944
  2. Call number 2: 500-31-711-409-3944
  3. Call number 3: 200-56-711-409-3944

Random pattern of digits to the first five characters but could that be an NPA then NXX and number? I check out the NPA lookup for 711 and direct hit! The NPA is an area code reserved for Telecommunications Relay Services;

Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls.

Now the numbers being dialed always ring busy so I cannot tell if they are intended to go to that actual 711 number location or if it’s dialing something else. Hmmm need my trusty DTMF decoder. While it’s possible that my DTMF decoder is on the fritz (not used for many years, though it tested good on my phone) it recorded what were, at best, random dialed numbers. So mystery remains…I hate being foiled on a case!

Bluster, Bluff and Braggadocio

On the eve of the FCC announcement of the proposed rules for net neutrality Ivan Seidenberg, Verizon Communications CEO, decided it was appropriate to float out a few gallons of FUD at the Supercomm 2009 in Chicago.
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Decision Action Event Threshold Part 2

Think | Act

One in a series of Leadership Articles to cause you to think and perhaps to act. Read other articles.

You might recall in prior post we discussed the concept of the Decision Action Event Threshold (DATE). Check this out for a quick refresher course.
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Deloitte’s Fast 500

Deloitte published its 2009 Fast 500 listing. This list is a ranking of the 500 fastest-growing technology companies in the United States and Canada.
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DAVE’s Got Dollars

Banner day for DAVE Wireless. The newly minted wireless startup in OHANL just managed to bag C$125M in long term financing.
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