Customer Complaints

With the continued growth in telecom competitive services and in combination with the increasingly de-clawed CRTC, back in 2007 in Telecom Decision CRTC 2007-130 the office of the Commissioner for Complaints for Telecommunications Services (CCTS) started its not-for-profit business of helping us unfortunate Canucks in resolving what appears to be an endless stream of problems with telecom providers.

We have been waiting with bated breath for the deluge of complaints that will be resolved by the CCTS. You can read all about their battle for the unfortunates in their annual report.

However it seems we Canadians complain a lot about stuff that the CCTS does not want to touch. Of the 6,132 total complaints the CCTS rejected 3,906 as not interesting to them and worked on the remainder of 2,226. In ourĀ  telecom complaint experience, we recall that for each complaint that sees the light of day, there may be about 100 more that are never elevated.

Over at the CBC, journalist Peter Nowak takes the prize for most determined complaint. He doggedly followed up a complaint with his service provider all the way to the CCTS for more than 14 months. He wins our silver star award for sheer determination . His diary of the events is a telling tale of the typical service provider posturing, lack of full disclosure and double dealing when it comes to contracts.

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