Customer Care—When Will They Ever Learn?

About a year and a half ago we switched from our long term carrier to an alternative provider. We did so because we were constantly frustrated by errors on the bills, electronic bills which were routinely late or not available (sorry sir, we’ve had problems with our website,… sorry sir, you will have to call the website technical support…ad nauseum) and finally the frustration of dealing with a call center that did not have a clue about service, but were good at staying on a script.

Seems like these complaints are still about. We just noticed a posting by Dick Waugh over at the Owen Sound Sun Times which is all too familiar to many of us. We feel your pain.

Customer Careā€”is anybody out there? Does anybody really care? Press 3 to get stuffed!

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