CSF—DOA


Microsoft’s Connected Services Framework (CSF) has been declared dead. It seems that Microsoft has found out just how hard it is to standardize a product across the industry. CSF was a move boldy announced in 2005 where Microsoft claimed it would revolutionize Telco 2.0. Carol Wilson over at Telephony Online has scribbled its eulogy.

“If you look across the deployments for service delivery platforms, they have tended to be highly customized, very integration-intensive,” said Terry McGuigan, director of global partners for Microsoft’s Communications Sector. “The degree of customization required has caused us to re-think whether we could use a standard platform.”

While Microsoft did manage to attract about thirty telcos worldwide they seem to have been unable to find common ground which they could move the product forward on. This comes as no surprise to anyone who has ever built a support system for the telecom industry.

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