Archive for December 2008

Customer Complaints

With the continued growth in telecom competitive services and in combination with the increasingly de-clawed CRTC, back in 2007 in Telecom Decision CRTC 2007-130 the office of the Commissioner for Complaints for Telecommunications Services (CCTS) started its not-for-profit business of helping us unfortunate Canucks in resolving what appears to be an endless stream of problems with telecom providers.
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Telephone Survey: Here’s Your Cheat Sheet!

We probably would have skipped over the article about a recent telephone survey in  Pukou District of Nanjing, China  were it not for the fact that in an earlier life we had been involved with a telephone company’s quality of service surveys (SPMP for those of you who might remember) for the CRTC back in the late 1980’s. It seems that the Chinese locals have perfected the method of getting the answers right.
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Season’s Greetings 2008

A very special greeting to all of our friends worldwide.

May this holiday season cause you to reflect on all that is good around you, and what you can do to make it better.

Have a great 2009!

Read all about our views of 2008 here.

Carriers moving into Tech Support?

The press recently has been covering stories about various telecom carriers musing about moving into the space of the non-telco field technical support. You know, the likes of ‘Geek Squad’, ‘Nerds To Go’ and others. For the telcos this has really got to be a last ditch attempt at scraping up some extra cash from an already crowded market.

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Prepaid Piracy

Recently we had company in from England and given our regular busy schedules we thought it might be civil of us to arrange to get them a prepaid mobile to use here while with us. We had some experience in using prepaid in England and Europe.

There the process was downright simple and cheap;
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EU Judge Says Ix-nay

In what has to be one of the most ill-advised lawsuits in telecom trademarks, Asterix & Obelix, the French cartoon strip has lost its claim to the suffix “ix”. A huge tragedy no doubt.
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Where Are The 2009 Telecom Calendars?

It seems that at the end of the year we get an endless stream of junk mail in the post that has every form of calendar from every real estate agent, flooring shop, taxi service, and most other businesses in our surrounding community. Does anyone still send out great calendars?
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The Year It Was—Europe

The business of telecom in 2008 has been a stormy voyage, but perhaps less so than other sectors. Consolidation seems to continue to play an increasing role for both service providers and the companies who sell them OSS and BSS solutions. The European space has seen it share of challenges this year and the outlook is cautious for 2009.
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Those Kiwis Take It To the Streets

Seems like Telecom New Zealand will have their hands full with the next generation of customers. Watch it here. Is there any place in the world that an incumbent gets any respect?

BT’s Big Brother Ads Will Go Live.

In London, the most over-monitored city in this sector of the galaxy, BT has announced today it will proceed with behavior targeted ads at its broadband user community. We have been following this service trial (called Webwise) over the past year and were interested in seeing the final outcome.
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