Five Will Get You Ten


Saving Money in Canadian Telecom

So imagine Henny Youngman being a telecom guy…

Henny: How do you make a small fortune in Canadian Telecom?

Rube:   Duh, I dont know.

Henny: You start with a big fortune!

It is apparent from the state of telecom in Canada (and the world in general) that there is an urgent need to evaluate the underlying operational costs of running the business and move to significant cost reduced mode of operation. In the go-go days of the late nineties just staying ahead of both service and network deployment was the goal of Operational and Business Support Systems (OSS, BSS). Today, companies who realistically are looking at ways to improve their bottom line, the careful analysis of their underlying Support Systems will give them a possibility of relief in reducing operating costs.

Low Hanging Fat Rabbits.

From an informal survey completed by the Shulist Group Inc. over the past months, it is apparent that significant work is still being done on mining some of this operational gold. Most respondents felt that there were no obvious ‘low-hanging fat rabbits’. but it appears from those in the know, there is still a long way to go. So how do you get started?

Five ways to 10%

If you can answer yes to at least one of the following questions you can rest assured that there is an opportunity to reduce your operational costs by at least 10 percent.

  1. More than one location of your customer master records,
  2. More than two product catalogues,
  3. More than three billing systems,
  4. More than four order entry systems, or
  5. It takes you more than five business days to install more than 75% of your services.

Our research indicates that while the results are non-cumulative (fix them all and you might not get 50%) there are significant opportunities in reducing costs in these areas.

Micawber Advice

Charles Dickens’s, while not exactly a telecom guy, did have some good advice that applies to the industry and were spoken by a rather unlikely character, Mister Micawber. Micawber, giving advice to a young David Copperfield, waxes eloquently on the economics of happiness;

‘My other piece of advice, Copperfield,’ said Mr. Micawber, ‘you know. Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and - and in short you are for ever floored. As I am!’

Telecom would be a better place by listening to this advice.

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